Deescalating Difficult Situations
A guide for CSUEB faculty and staff
Introduction
91短视频 (CSUEB) is committed to establishing and maintaining a safe and courteous environment for the teaching and learning process. Civility, courtesy, and mutual respect among all persons are intrinsic to such an environment.
Occasionally, that environment is disturbed by the actions or behaviors of individuals. It is important to take a restorative approach to resolve situations considering the impact to all members of the community. At times, it could be an isolated moment that can be addressed with a follow-up conversation. Sometimes it could be more complex where others may need to be partnered in to resolve and support resources. In some situations it may be a student conduct follow-up for a potential violation of the code of conduct. For more detailed information, go to the Standards for Student Conduct page.
Classroom Issues and Possible Strategies
A collective of faculty and staff came together to create guides for deescalating difficult situations for in the classroom and on campus:
Student Issues & Guidance for Staff
If You Need Assistance
If a situation continues despite your attempts to resolve, you may wish to take the following steps:
- Contact your academic department Chair or Associate Dean.
- Contact the Director of Student Conduct, Rights & Responsibilities, (510) 885-3763.
- If there is an imminent threat you can contact CSUEB Police Department via 9-1-1 or (510) 885-3791.
Campus Support Resources
- Student Conduct, Rights and Responsibilities
Student & Faculty Support, Suite 237
(510) 885-3763 - Student Health & Counseling Services
Student Health Center
(510) 885-3735 - Student CARE Team
Student & Faculty Support, Suite 237
(510) 885-3601 - Office of Faculty Development
Student & Faculty Support, Suite 314
(510) 885-2569 - Accessibility Services
Library 2400
(510) 885-3868 - Pioneers for H.O.P.E.
SHCS Room 1149
(510) 885-4673 - University Police
Library 1063
Non-Emergency: (510) 885-3791
Emergency: 9-1-1
Cell or off campus phone (510) 885-3333